RESERVATION POLICY

  • All our Tours are departing from Cancun. If you are staying in the Riviera Maya, check availability and price.
  • The Activities that have transportation included are for hotels in the “hotel zone” (boulevard kukulkan) if you are staying in the downtown area or Riviera Maya check availability before your reservation.
  • The prices indicated in MX are in Mexican pesos and dollars those indicated in USD.
  • The prices indicated on the main page are the lowest available for Mexicans by applying the TMX coupon.
  • The prices shown in any section of this website may change without prior notice.
  • If you make a reservation using the Paypal payment method, you will receive a purchase receipt from that company with all the details of your reservation.
  • For deposits in OXXO or bank transfer you must save the ticket as proof which will be requested to ratify your payment.
  • You will receive in your email a boarding pass which you must deliver or show when boarding the tour, if necessary, you will be asked for an identification that matches the name of the person who booked.
  • If you reserve a car or hotel room, the boucher you will receive will be in the name of the corresponding service provider.
  • The data that is requested to make reservations will NEVER be shared, disseminated or compromised, and only the staff of this agency will use this data only for the purposes of making your reservation.
  • The bank details that you enter when making your purchase are protected by an ssl certificate, such data is NOT archived on our platform, only used by the payment gateway that you use when making your purchase, be it stripe or PayPal, which in turn protect your data.

PROMOTION POLICY

  • Promotions or coupons are not cumulative, nor can they be combined with each other.
  • The promotion for Mexicans with the TMX coupon applies only to people who present valid official credentials, only INE or Passport being accepted.
  • The promotion for Quintana Rooans with the TQR coupon applies only to people who present valid official credentials, only INE or Passport being accepted.
  • The CANCUNTEAMA coupon does not apply to xcaret experience activities and is valid until April 30, reserved activities may be taken until December 2020.

CANCELLATION AND REFUND POLICIES

  • The following policies apply only to tours or activities, hotel, car rental and transportation policies must be subject to the terms of each company.
  • Cancellations must be at least 36 hours in advance before your activity, in these cases the refund will be 80% and will be applied in the next 48 hours.
  • Whatever the payment method has been. Cancellations with less than 36 hours will not apply to any refund.
  • The same activity can be re-scheduled for another day at least 18 hours in advance.

NO SHOW POLICIES (the client did not show up the day and time)

  • No refund will apply if the client does not appear in time and form on the date, time and place agreed to take his activity or transportation.
  • For changes of schedule and / or dates must be made 18 hours in advance.

NATURAL PHENOMENA

  • In case of hurricane, tropical storms, cyclones or any other natural phenomenon of this or other types that are not in our hands, only a change of tour date will apply.
  • All these policies do not apply to the activities of Holbox, El Cielo Cozumel and Las Coloradas, for which no type of refund applies.

POLICY CONTACT DETAILS

  • If you fill out our contact form to request help with any questions regarding our services or for any reason your personal data you enter will NEVER be shared, disseminated or compromised for any purpose other than its correct use and will only be used by the staff of our agency to resolve any situation that you expose to us in this section.

NOTICE

  • Nichupté Tours is an intermediary agency between the clients and the companies that provide the services that are published here, such as tours, activities, hotels, car rentals, carriers or any service that is contracted on this website or company. Therefore, Nichupté Tours, its business partners, agencies, collaborators and third parties disclaim all responsibility for losses, injuries, accidents or any transitory before, during or after the purchase of any service through this website or directly.
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